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Appointments at Park Surgery

Urgent appointments

To make an appointment please contact our care navigators on 01403 330 266. 

We hold the majority of appointments for those requiring more urgent assistance, called 'on the day' appointments and these are released at 8am each morning. 

Our care navigators will help you arrange a consultation with the relevant clinician. 

Call 999 for life-threatening or very serious situations. 

If you're unsure what service to use, you click here for more information on NHS emergency services. 

Out of Hours

Call 111 if you think you need medical assistance now and the surgery is closed. They can give advice, book appointments or arrange an ambulance depending on your concerns.

Routine appointments

To make an appointment please contact our care navigators on 01403 330 266. 

We have pre-bookable appointments that are suitable for those that do not require an appointment on the same day. We will aim to book you with your registered GP unless they are unavailable, unsuitable or you prefer another clinician. 

If you'd like an appointment in a few weeks' time, try and call us later on in the day for a routine appointment. This will reduce the competition on the phone system. 

You can use our eConsult service to submit an online request. See below for more information.

Home Visits

Where appropriate our clinicians will visit you in your home to perform a consultation or assessment.

This may be because you are registered housebound or are unable to attend the surgery for another reason. Please discuss with the clinician who triages you. 


Park Surgery benefit from a team of Paramedic Practitioners who increase our capacity, allowing us to perform more home visits for those in need. 

The GP may ask a paramedic to attend instead when more appropriate. 

Request an appointment online

Online Consultation Services

There are other routes to access healthcare, particularly helpful for those unable to contact us by phone at 8am. 


Click the link for E-Consult and you'll be asked to complete a form that is sent to a healthcare professional. You'll then receive either advice or a date for an appointment if appropriate within 72 hours. 

Click here for more information on E-Consult.


An extremely useful tool with lots of uses from ordering medication, viewing your medical record and managing your appointments. 

Unfortunately, we are not able to accept requests for appointments via the NHS App, but you can manage your appointments. 

Click here for more information. NHS App.

Click on the links below to access the online consultation services

Online appointments

What is Systmonline?

You can make, view, and cancel appointments online using Systmonline, along with many other features you can read about here: Systmonline

If you have already registered for the service you can click the logo. If you have not registered, please see the 'Registering for Systmonline' section for information on how to register.

Online appointments via Systmonline

Unfortunately, we are unable to offer appointments for everyone via Systmonline.

However, we send targeted invitations to book a certain appointment. For example, long term condition reviews. 

These will often be sent via SMS with a booking link. 

Registering for Systmonline

To view and book appointments using online services, you must be registered for online services with the practice.

Once registered for Systmonline, you will be able to make, view and cancel appointments online. 

Youwill also have access to the following services:

  • Viewing and requesting repeat medications
  • Viewing details of your medical record

To register for Systmonline please complete our Online Services Request Form and return it to the surgery in person

You will need to have your identity verified by a care navigator so please bring two forms of identification with you. One must be a photo ID and the other must be proof of address. If you can’t provide two forms of identification, please speak to a care navigator.

It is not currently possible to book appointments online. All appointment requests are triaged by our team of care navigators. Please call 01403 330266 to speak to the team.

Extended Access Hubs

Evening and weekend access to GP appointments

GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.

This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.

NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.

How to book an evening or weekend appointment at a hub

Appointments can be booked through your own GP practice in the normal way, during normal opening hours. Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.


When to visit a Pharmacy

Pharmacists are qualified healthcare professionals with the clinical know-how to give you the help you need. They can assess your minor illness and recommend the right treatment, whether it’s over-the-counter medicines, a few days rest or a bit of reassurance.

What can they help with?

Sore throats Coughs & Colds Tummy troubles       Aches & Pains
Red eyes Sleeping issues Mouth ulcers Constipation/Diarrhoea

They can also help with any new medication queries you may have and with healthy living support, such as smoking cessation, weight management, and alcohol comsumption. 

For more information, visit:

Cancelling appointments

It is extremely important that you inform the practice if you are unable to attend your appointment as early as you can, this will allow that appointment to be offered to another patient. In extreme cases, you may be removed from the list if you repeatedly fail to attend appointments without cancelling.

You can cancel your appointments using SystmOnline and the NHS App, and this would be our preference - just click on the links above.

Otherwise, please call the surgery on 01403214 604 - please leave a detailed message.

DNA appointments

If you do not attend your appointment it has a big impact on our services and our patients. 

Each week we might see 40-50 appointments unused due to DNA's. 

It's vital you inform us as early as you can so the appointment can be used for another in need.

In extreme cases you may be removed from our patient list if you repeatedly DNA without cancelling your appointment.