eConsult Update


Hopefully i bring a useful update for those who find it difficult to contact us for administrative issues. 

Our eConsult feature will now accept administrative queries during our opening hours (8am-6:30pm). This has been increased from the previous 1 hour it was open during 8am-9am.

Administrative queries include: 

  • Sick notes
  • GP letters
  • Test results
  • General enquiries 

We will not accept any administrative queries that are regarding an active medical problem!

This feature has only recently been developed by eConsult, and we jumped at this opportunity to make it easier for our patients to access us (previously, we could not split clinical & administrative eConsult's). 

The benefits should be felt for everyone,

a) pateints able to use eConsult for administrative requests will no longer have to phone in to the surgery. 

b) patients unable to use eConsult should find they are not competing with as many people for that phone call, reducing wait times. 


We're excited about this change, and hope you find it useful. Please, if you can, try and use the eConsult feature for your next administrative request and see how easy it is! 


Kind regards, 


Elliott Makey

Data Manager

Menopause evening

Group Menopause Evening

Friends of Park Surgery Newsletter!



Following on from another great Coffee Morning organised by the Friends of Park Surgery (FOPS) - keep your ear to the ground for the next one later this year. We are happy to publish the latest newsletter!

View our latest Newsletter here!


If you'd like to receive our newsletters automatically you can sign up to our mailing list and you'll receive it by email next time. 

Click here to join our mailing list!



Patient Participation Group
COVID Spring Booster News

Here is an update for the provision of the COVID Spring booster for Horsham residents. 


Spring Booster Vaccine site is now being held at the new venue  Bohunt School Sports Hall, Bailey Road, Horsham, RH12 6AP.

The programme runs from 15th April - 30th June. and will be offered on Sundays initially. 

This is for all patients aged 75 and over (included those turning 75 by the end of June) and for patients aged 5-74 who are recorded as immunosuppressed. 


There is ample parking for patients and support for patients with limited mobility to receive the vaccine in the Car Park. If you need assistance with transport please call 01403 754206.

For more information about the Spring Booster programme visit



Housebound and Care home residents will be contacted to have their vaccination arranged in the coming weeks. 

Friends of Park Surgery Coffee Morning

Would you like to join us for coffee and cake on Saturday 27th April between 10 am and 12 noon?

The coffee morning is for Park patients and will be in the Methodist Hall, London Road. Some of the practice staff will be there and representatives from several local organisations, including Age UK, Community Link, Horsham Carers Support Group, the Community Fridge, RVS and Social Prescribers from the PCN.

If you would like to come please let us know so we can make sure there is space for you. You can do this by emailing: with your name and the number of people coming with you.


FOPS needs a new Secretary

An exciting opportunity to join the Friends of Park Surgery and have your voice heard: 

FOPS needs a new Secretary

Can you spare a few hours every couple of months to help with the Friends of Park Surgery? Due to other commitments our Secretary has had to stand down. The role would initially involve sending out agendas and taking minutes, but could evolve to include more.  If you might be interested, please contact us with your telephone number and our Chair will ring you to explain more of what is involved.  

Thank you

Think Measles!

E-Consult Changes


This news bulletin will hopefully alleve any concerns our patients may have about the E-Consult service

Previously, the E-Consult forms would be sent to a 'eHub' set up by the Alliance for Better Care. However, this has now ended.

Park Surgery will now manage these forms in-house. However, due to capacity, you'll only be able to access the E-Consult form between 8am to 9am (previously 8am to 10am). This is to help with the phone load during the morning 'rush'. 

We are looking at ways of expanding this service as it provides so much flexibility for you, the patient. We'll update you when we are able to do this. 

There was a period of time between the ending of the 'eHub' and Park Surgery taking on this service. Unfortunately, there have been a number of E-Consults that were not actioned, for this we apologise and can reassure you that the issue is resolved and the service is back running as expected. 

Warm Wishes, 


Elliott Makey

Data Manager

Friends of Park Surgery Coffee Morning

What a successful day!

The Coffee Morning was this Saturday (13th Jan) and we were so happy to have so many attendees - almost 60! We want to say thank you to all who came and enjoyed a coffee, a cake, and a hearty chat with one of our fantastic staff members. Thank you to Tara, Imogen, Kirstie & Elliott for giving up your Saturday morning. 

The Friends of Park Surgery have received several donations and gained 24 new members, fantastic! 

If you missed out, please look out for our next one. We'd love to have you. 


For more information about Friends of Park Surgery please click here

Friends of Park Surgery Newsletter

The latest Practice Newsletter has been produced with the help of the Friends of Park Surgery and is available here 

Letter to Patients

Implementation of the British Medical Association's Safe Working Guidance


We are writing to let you know that Park Surgery has implemented the BMA’s Safe Working Guidance over the last few months. This will mean the number of patient contacts each General Practitioner will complete over a working day will be capped at 25.

The practice will also be introducing an average 15-minute appointment schedule, based on each individual patients’ clinical needs. These changes are designed to create a safer environment for you, our patients, who are our priority, and also for all our clinical teams.

Recent surveys have shown GPs across the nation are facing an unmanageable workload, which at times is affecting their ability to provide safe care.  General Practitioners are also retiring early, reducing their NHS commitments, or deciding to leave the profession.  This is an unsustainable situation which must be addressed, and the BMA’s Safe Working Guidance is designed to help both you, as a patient, to receive better care, and your GP to provide it. 

You will also continue to receive care from other clinical colleagues working at the practice.  You may also be asked, depending on your medical symptoms, to contact NHS 111 or attend other local NHS services.


Kind regards, 


David Holwell

 Senior Partner

i-Rock Young Persons Hub


i-Rock Horsham District is a brand-new support and advice hub for young people aged 14 - 25 in West Sussex. At i-Rock, partnership agencies work collaboratively to offer various support services to help with mental health, relationships, money and benefits, family problems, bullying, housing, education and employment. Young people can access the service by dropping in, booking an appointment or through our virtual platform. At i-Rock, we work with you to ensure you succeed and thrive.

Our Clinical Director, Dr Samir Khan, said: "We are extremely proud to be partnered with the team at i-Rock who demonstrate incredible drive and passion towards supporting their target population. We are privileged to be part of this journey towards creating an essential service in Horsham."

CLICK HERE to find out more

Cost of Living Support Services


Cost of Living Event

Last week our fantastic team of Social Prescribers organised a cost of living event at the swan walk shopping centre in Horsham. We were joined by Horsham Wellbeing, Citizens Advice Bureau, Age UK, Horsham Fridge, Neighborhood Wardens, Horsham District Council and more to provide tailored support and advice to anyone in our community who is feeling the pressures of the rise in the cost of living.

These joint-agency relationships are crucial for us to provide the best support possible for our community, and we are proud to be a part of it.

NHS population screening: information for trans and non-binary people

Coffee Morning - March 23