Introducing an online booking system

East Surrey Hospital, Crawley Hospital, and Horsham Hospital are changing the way they accept blood test appointments. 

The aim is to improve the efficiency of the service reducing waiting times and enhancing patient experience. 

 How do i book a blood test appointment? 

Please visit www.swiftqueue.com to book your appointment. This requires a log in. 

If you are unable to use the onling system, you can still book an appointment by calling 0300 613 4117 Monday to Friday, between 8am and 8pm.

If you have additional requirements such as a phobia of needles, please add a note during the booking process.

Appointments can be made by family members to support those who are unable to use the online service themselves. 

When does this change happen?

East Surrey Hospital - 10th March 2025

Crawley & Horsham Hospital - 1st April 2025

Walk-in appointments will be available until 31st March 2025. 

Important Update from Park Surgery

We want to let you know about some important changes happening at Park Surgery from Tuesday 25^th February 2025. We want to provide you with the best care possible and improve access to our service. These changes will help us to do that.

New GP Triage System for Same-Day Urgent Issues

From Tuesday 25^th February 2025, we’ll be introducing a GP triage system for urgent, on-the-day medical problems. Here’s how it will work:

• When you contact us for an urgent, same-day appointment, our reception team will ask for some brief details about your problem.
• You’ll then be added to a triage list for the GP.
• The GP will review your case to decide how quickly you need to be seen and who the best person is to help you.
• We’ll contact you to book the appropriate appointment or provide guidance.

Please give the receptionist as much information as you can when asked. Receptionists are not making clinical decisions; they are simply passing your details to the GP so they can assess your needs properly.

New App for Easier Contact

We’re also launching a new patient app, to give you more ways to contact us without needing to phone or visit the surgery. Through the app, you’ll be able to:

• Ask administrative questions
• Order repeat prescriptions
• View your medical record
• Submit an Online Consultation about medical issues (both urgent and routine)

Online consultations will also be triaged by the GP, who will advise on the next steps or signpost you to the right service.

Details about how to download and use the app will be shared gradually. Please wait for a text invite or check the posters in the surgery. A link will also be available on our website starting Tuesday 25^th February 2025.

Website Changes

We’re updating our website to support these changes too.

We’re excited about these changes, which are designed to improve access to care and ensure that we continue to provide safe, high-quality support for all our patients. These updates will help us prioritise urgent issues effectively and make the best use of our resources. We’d like to thank you for your patience and understanding as we implement these improvements, especially during these challenging times for the NHS.

As you may be aware, GP practices across the country have been facing a number of challenges over recent years, and this is true for the team here at Park Surgery. We are committed to providing the best possible care for our patients. In order to improve our services and safeguard the surgery for our patients now and for the next generations of local people, the partners realised some time ago that we needed to find new ways of working to secure the future of our surgery.

Over the past 18 months, we have been exploring opportunities to support the surgery so that we can continue to provide high quality NHS services for our patients for the long-term.

To ensure that we can do this, and after much research and consideration, in the coming weeks, we will be entering into a partnership with Operose Health. Our priority is to continue to provide the highest quality care for our patients and a supportive workplace for our valued staff. We believe this partnership will deliver this and enable us to make further improvements and ensure our patients can receive the care they need.

Please note, that you do not need to take any action and there will be no changes to the way you contact or access the surgery. You will remain a registered patient of Park Surgery and you will continue to see the same doctors, nurses and admin team members that you do now. You do not need to re-register with the surgery or register at another GP surgery.

Ultimately, we want to make sure that our GP surgery has a future, and that we can continue to care for our patients in the way that they deserve to be cared for. Without finding new ways of working, the future would have been uncertain. 

The partnership will see Operose Health supporting us with the back-office functions and management systems of the surgery whilst we, the partners, continue as GPs and clinical leads.

Operose Health has established and experienced teams of HR, IT, governance and health and safety experts who will help to provide the more ‘behind the scenes’ functions, freeing up the team of GPs and healthcare professionals that you already know, to spend more time with patients. In addition, they will also bring in new technology, which will help the practice to run more smoothly and give patients even more ways to contact and engage with practice staff.

We would also like to offer our thanks to the dedicated members of our Patient Participation Group (PPG), for all their input and feedback.   

We appreciate this change may be unsettling, but we are delighted to have secured a positive future for our surgery which allows us to continue to serve our patients and community.

Thank you for your continued understanding and support.

For any questions, please see the FAQ

The Partners